Overview
This article provides a general guide on how users can access the ECV MS Support Portal and submit support requests to the ECV Support Team. The portal, powered by Freshservice, serves as a centralized system for managing IT service needs, including incident reports, service requests, and access to solution knowledge articles.
Image 1: Support Portal Homepage
Purpose of the Portal
The ECV MS Support Portal is designed to:
Enable users to report technical issues and request IT-related services from the ECV Support Team.
Track and monitor submitted tickets in real time.
Access knowledge base articles for self-help and troubleshooting.
Improve communication and transparency between users and the ECV Support Team.
How to Access the Portal
Step 1: Sign up/Register
Open any web browser and navigate to your organization’s ECV MS Support Portal link.
Step 2: Sign In/Login
You can sign in using any of the following methods:
- Email and Password
- Magic Link
- Google / Microsoft SSO (if enabled)
What You Can Do in the Portal
Once logged in, users can perform the following actions:
Report an Issue
Submit a ticket for any technical problem such as system errors, login issues, or application crashes.
Request a Service
Browse and request from available IT services such as account access, new hardware, or system setup.
Track Ticket Status
View the status, priority, and updates of your submitted requests through the My Tickets section.
Search for Solutions
Access knowledge base articles published by ECV Support for FAQs, troubleshooting, and how-to guides.
Before submitting a ticket, users are encouraged to search the Knowledge Base:
- Use the search bar to look for relevant solution articles.
- Follow the steps in published guides to troubleshoot common issues.
- Articles are maintained by the ECV Support Team to help users resolve issues faster.
Communication Channel
All communications related to submitted tickets should be made through:
For escalations, contact your internal IT coordinator or designated point of contact who can coordinate with ECV Support.
Feedback and Survey
After a ticket is marked as resolved, you may receive a Customer Satisfaction (CSAT) survey.
Please take a moment to provide your feedback—your input helps us continuously improve our support service and response quality.
Your Support, Our Priority
The ECV MS Support Portal is designed to deliver a seamless and efficient support experience for all users.
Whether you’re raising a concern, requesting a service, or searching for helpful resources, the portal serves as your one-stop destination for all IT and service desk needs.
We encourage everyone to:
Explore the portal features.
Stay informed through solution articles.
Reach out through the available support channels.
By leveraging this centralized platform, ECV ensures faster resolution, greater transparency, and stronger collaboration with our supported clients.
For additional assistance, please submit a ticket or reach out to your designated support contact.
Freshservice Subscription Cost Comparison
This section provides an overview of Freshservice pricing tiers (Basic, Starter, Premium), helping organizations assess which subscription best fits their operational scale and service desk requirements.